khelaghor 88 Privacy Policy

1. Introduction and Scope

This privacy policy applies to the khelaghor 88 platform. By visiting our website, opening an account or using our services, you are considered to have accepted the terms of this policy. We also encourage you to read our Terms and Conditions alongside this policy, as both documents together form the complete agreement governing use of our services.

We endeavour to comply with applicable data protection regulations in Bangladesh. Your personal information is not sold to third parties and is not used for unauthorised purposes.

2. Information We Collect

When registering an account and using services on khelaghor 88, we may collect the following types of information:

2.1 Information Provided Directly by You

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Identity document details — National ID card or passport (where required)
• Financial transaction details — bKash, Nagad, Rocket or Upay number

2.2 Automatically Collected Information

• Device type, operating system and browser information
• IP address and approximate location
• Browsing activity on the site — pages visited and time spent
• Information collected via cookies and similar tracking technologies
• Date and time of login and logout

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Gaming activity details — bet amounts and outcomes
• Bonus claims and wagering activity

3. Purposes of Using Your Information

Collected information is used only for the following legitimate purposes:

• Creating, verifying and managing accounts
• Processing deposits, withdrawals and other financial transactions
• Age verification — preventing account registration by those under 21
• Detecting fraud and maintaining platform security
• Providing customer support and resolving complaints
• Informing you about relevant promotional offers and bonuses (you may opt out at any time)
• Improving site performance and analysing user experience
• Complying with applicable laws and regulations

We never sell your information to third parties without your consent. However, limited information may be shared with trusted technology partners (payment processors, cybersecurity firms) as necessary to deliver our services.

4. Cookies and Tracking Technologies

khelaghor 88 uses cookies on its website. Cookies are small text files stored in your browser. They help improve your experience of using the site.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and provide security.
• Functional Cookies: Remember language preferences and personalisation settings.
• Analytics Cookies: Monitor how users use the site — without identifying any individual.
• Advertising Cookies: May be used to show relevant advertisements.

You can manage cookies by changing your browser settings. However, disabling certain cookies may mean some site features no longer work.

5. Data Storage and Security

khelaghor 88 uses industry-standard technology to keep your information secure:

• Data transfers are secured through SSL (Secure Socket Layer) encryption.
• Stored passwords are kept in encrypted form — no staff member can view them directly.
• Financial information is stored on separate, secured servers.
• Regular security audits are conducted.
• OTP verification is in place to prevent unauthorised access to accounts.

5.1 Data Retention Period

Information may be retained while your account is active and, after account closure, for a specified period as required by applicable legal obligations. Transaction records are kept for an extended period for financial regulatory reasons.

6. Data Disclosure and Sharing

Your information may be shared with specific parties in the following circumstances:

6.1 Service Providers

Necessary information may be shared with trusted technology partners for payment processing, cybersecurity, game software provision and customer support. These partners may use the information only for the purpose of providing the specified service.

6.2 Legal Obligations

We may be legally required to provide information pursuant to a court order or a lawful request from a government authority. In such cases, only the specific information requested will be provided.

6.3 Fraud Prevention

If suspicious activity or indications of fraud are detected on an account, relevant information may be reported to the appropriate authorities to ensure security.

7. Your Rights

As a registered member of khelaghor 88, you have certain rights over your own information:

• Right of Access: You may request to view the information stored in your account.
• Right to Rectification: You may request correction of inaccurate or outdated information.
• Right to Close Your Account: If you wish to close your account, please contact our support team.
• Right to Opt Out of Marketing: If you do not wish to receive promotional messages, you may opt out.
• Right to Data Portability: In certain circumstances, you may request your information in a structured format.

For guidance on exercising these rights, visit our FAQ page, or contact our customer support team directly.

8. Protection of Minors

khelaghor 88's services are for persons aged 21 or over only. We do not knowingly collect or process information from anyone under the age of 21. Age is verified at the time of account registration. In cases of doubt, additional documents may be requested for identity verification.

To learn more about responsible gaming, please read our Responsible Gaming Guide.

9. Third-Party Links and Services

Our platform uses software from game provider studios (such as Pragmatic Play, PG Soft, JILI, Evolution). These studios may have their own privacy policies. We are not responsible for their data collection practices. However, all partners engaged with us are required to comply with our standards.

Payment services — bKash, Nagad, Rocket and Upay — have their own privacy policies, which can be found on their respective apps and websites.

10. Policy Changes and Updates

This privacy policy may be updated as needed. For significant changes, notice will be sent to registered users by mobile number or email. Continued use of the site after any change will be considered acceptance of the updated policy.

If you wish to compare the policy with a previous version or have questions about a specific clause, please contact our customer support team — available 24/7 via live chat and email in both Bangla and English.

11. Contact

If you have any questions, concerns or requests regarding this privacy policy, please contact us directly:

• Live Chat: Start a chat directly from any page on the site — support available 24/7
• Email: [email protected]

To learn more about us and get an overview of the platform, visit our About Us page.